Love Fin and Intercom
October 24, 2025

Love Fin and Intercom

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fin by Intercom

Fin is used to handle all of our customer interactions from chats to emails. We also use Fin to create our entire help center with FAQs and how-tos. Fin is installed on our app so anyone can reach out and we use the AI feature to help limit support tickets.

Pros

  • Top tier customer support
  • Limits need for human support
  • Publishes articles and how-tos on platform

Cons

  • Fin could self correct with up to date information in the app
  • Fin to flag to human support when user asks
  • Reports to have more information on what metrics mean
  • Greater customer satisfaction
  • Cut costs of human support
  • Improved our first response time
I really like how Fin uses our tone of voice to give great responses to customers.
It integrates with our payment processor and backend system to get user data.
Appcues does not have AI to answer customer questions like Fin can.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Fin is really great for interacting with customers and solving problems, it can browse through all your support content to provide answers and even connect to your backend systems to get order information. It is less appropriate for creating help articles as it does not know how the platform works until you tell it.

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