A very useful feature
November 21, 2025
A very useful feature
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fin by Intercom
We use Fin by Intercom as an assistant to reply to the primary customer questions. It closes between 25% and 50% of the conversations, depending on the complexity and the specificity.
It uses the knowledge base that we built, made of public articles, snippets and official documentation.
Furthermore, it is important to keep this knowledge base up to date to keep Fin by Intercom efficient.
It uses the knowledge base that we built, made of public articles, snippets and official documentation.
Furthermore, it is important to keep this knowledge base up to date to keep Fin by Intercom efficient.
Pros
- Reply to questions
- Quickly ingest new content
- Formulates very nice answers
Cons
- Contextualize answers by company name
- It allows us to have more time for tasks with a better "plus value"
- The quality and the speed of the answers
- The customer satisfaction
The chat box is well integrated in our software. It is easy to configure it to adapt to the usages of both our team and our customers
Do you think Fin by Intercom delivers good value for the price?
Yes
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
Yes
Did implementation of Fin by Intercom go as expected?
Yes
Would you buy Fin by Intercom again?
Yes
Comments
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