Fin is the most advanced support AI agent I have experienced so far.
January 20, 2026
Fin is the most advanced support AI agent I have experienced so far.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fin by Intercom
Fin is assigning chats to the correct departments. Fin is replying to very basic customer questions, then hands over to a real person.
Pros
- Understanding the context of chat.
- Finding information from documentation.
- Being polite when hackers are trying to exploit the chat.
- Also being humorous - once Fin mentioned to a customer who complained about our prices, something about selling their organs.
Cons
- Fin's doing great, I don't really have anything negative to say.
- We haven't measured it yet. But we have reduced FIN usage specifically in chats due to people asking for real-person support. I have feedback that says something like "I really need help, but you're throwing me with bots just feels like a slap in the face".
We don't use integrations with FIN agent.
Intercom is just so much better; Our company was using both Zendesk and Intercom for two different products we offer. We brought them all over to Intercom, and they are really happy about the shift. They didn't use any AI in Zendesk, though, so Fin is their first experience with AI. I have never used any AI on any other platform either.
Do you think Fin by Intercom delivers good value for the price?
Not sure
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
Yes
Did implementation of Fin by Intercom go as expected?
Yes
Would you buy Fin by Intercom again?
Yes
Comments
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