Fin is worthwhile to implement to free your staff to do other tasks
February 16, 2026
Fin is worthwhile to implement to free your staff to do other tasks
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fin by Intercom
We are a SAAS startup and use Fin to answer our customer's easy questions
Pros
- Answer easy questions
- reads customer tone
- assigns urgency
Cons
- I have the beta AI to answer tickets and never use it
- I can't see the customer's emails
- the screen has too many words
- ROI is tough since I don't know what we paid for it
- Fin does a great job fielding our customer's easy questions which is 90% of what they ask
- There is a woman who worked full time to train Fin for months but now he runs great and she only has to work on him about half of the week
Whoa, we haven't done this or at least I haven't heard. I answered the second-most support tickets from my team this past year.
Zendesk didn't have an AI to field question which is the biggest time saver Fin has given us. On my end, I think Zendesk was easier to navigate (I've been in both systems for the same amount of time atp). However, the amount of work Fin has been able to field for us is worth having to dig more to find user information.
Do you think Fin by Intercom delivers good value for the price?
Not sure
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fin by Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Fin by Intercom again?
Yes
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