Superior Quality
September 07, 2016
Superior Quality
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fonality
Fonality is used by each team member employed by my agency. Fonality enables my staff to communicate internally and externally, allowing us to provide consistent customer service.
- Customer Service. Every staff member at Fonality is polite and quick to help solve the issue(s) being presented to them.
- Account Management. I have a dedicated account manager who handles any concerns or sales needs.
- Technology support. My technology concerns have always been met with a quick and favorable resolution.
- Technology Support - I have found that sometimes technology support staff members assume that the average lay person understands technology and that can make the conversation a little difficult at times, however tech staff are very patient and situations are always resolved. I would also recommend a way to more quickly resolve technology situations.
- Communication/Customer Service