Pros and Cons of Formstack Forms
Updated May 15, 2025

Pros and Cons of Formstack Forms

Monzon Miriam | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Formstack Forms

I use Formstack Forms currently for the agency's public survey. This is a requirement for our agency's accreditation. While Formstack accomplishes the goal of a survey it could be a little more innovative.

Pros

  • Formstack Forms has great analytics
  • Is user friendly
  • Offer various types of form templates

Cons

  • Room for improvement include their customer service, you have to put in a ticket for any type of communication
  • Training is lacking
  • It can also be pricey
  • Should be more innovative
  • It serves the purpose of conducting the agency survey
  • Easy to share
  • Pricey
  • Little template options

Do you think Formstack Forms delivers good value for the price?

Not sure

Are you happy with Formstack Forms's feature set?

No

Did Formstack Forms live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Formstack Forms go as expected?

I wasn't involved with the implementation phase

Would you buy Formstack Forms again?

No

It is limited to basic use for me. I wish it would provide more templates and definitely more training. It is frustrating when you get any support, every support request requires a ticket to be put in and then you have to wait up to 48 hours for a response. The company does not offer online payment options either. There is no telephone number listed for assistance.
It is very difficult to reach customer service or billing. In my experience we went round and round for about two weeks trying to get someone to assist with paying an invoice, the lack of support caused the service to be shut off and thus caused the agency's survey to be unusable for about 2 weeks.
For surveys and basic forms it is suitable for the purpose that the program was purchased but, the analytics is their best feature hands down. This software would be good for a smaller agency perhaps, but our agency operates in the public sector and getting for the buck comes into play because every purchase must be planned and approved by the county commission and it does not always result in a positive experienence.

Formstack Forms Feature Ratings

6.0
Survey templates
10
Themes
4
Custom logo/branding
4
7.5
Changes to live survey
6
Multiple question types
9
7.0
Survey logic flexibility
7
9.3
Data export
10
Standard reports
9
Custom reports
9
Survey Integrations ()
Not Rated
Survey Automation ()
Not Rated
Survey Distribution ()
Not Rated
10.0
Access controls
10
Compliance
10

Using Formstack Forms

Our agency no longer uses Formstack. The agency was able to easily replace the software with Forms on OutLook 365, and saving the yearly cost of this software.
  • none
  • none
  • none
  • no longer use
  • at one time we were able to use their survey forms
  • no longer use
no longer use

Evaluating Formstack Forms and Competitors

Not Sure
  • Ease of Use
Creating a survey was easy
I would really network other agencies feedback

Formstack Forms Implementation

not sure
  • Don't know
Change management was a major issue with the implementation - Get as much information as possible
  • not sure

Formstack Forms Support

ProsCons
Good followup
Problems get solved
No escalation required
Support understands my problem
Quick Initial Response
Slow Resolution
Less knowledgeable
Not kept informed
Difficult to get immediate help
Support doesn't seem to care
no longer use
At one time it provided a good way to use a public survey

Using Formstack Forms

ProsCons
Relatively simple
Technical support not required
Consistent
Convenient
Familiar
Do not like to use
Difficult to use
Not well integrated
Slow to learn
Feel nervous using
  • surveys
  • calculating results

Comments

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