A fresh review of Freshbooks!
Overall Satisfaction with FreshBooks
We have been using Freshbooks for invoicing our customers since last three years. It is pretty seamless with capabilities to send estimates to our customers. Creating a duplicate invoice from an invoice is a nice feature for recurring invoices. It also allows users to set automatic reminders for overdue invoices. Since there is no notification if and when the reminders are sent, we prefer sending manual reminders over automatic reminders. It allows the clients/customers to pay the invoices via the credit card and in return, it charges a fee for each transaction.
One limitation is that it does not allow multiple accounts for one client so in case we have to send multiple invoices to different cost units within the same client, we have to create separate clients.
But overall, it is simple and easy software to handle.
They do not have chat support rather a call-in support or email support which is great and very responsive.
One limitation is that it does not allow multiple accounts for one client so in case we have to send multiple invoices to different cost units within the same client, we have to create separate clients.
But overall, it is simple and easy software to handle.
They do not have chat support rather a call-in support or email support which is great and very responsive.
Pros
- It is easy to create the clients and invoices.
- It is easy to see the status of each invoice, along with the aging on each invoice.
- It creates easy to use reports that can be shared if required.
Cons
- They must establish One client many departments concept.
- They do not allow fixed amount discounts. The only allow percentage discounts.
- There should be notifications when the reminders are sent.
- Easy to use by even not so savvy tech and accounting savvy team members
- The pricing of the software is appropriate.
FreshBooks Feature Ratings
FreshBooks Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Kept well informed No escalation required Support understands my problem Quick Initial Response | None |
Yes - Yes, it was resolved in time.
Using FreshBooks
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using Familiar | None |
- Reports
- Invoices
Comments
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