Put client billing and expense tracking on autopilot with FreshBooks.
December 11, 2018

Put client billing and expense tracking on autopilot with FreshBooks.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with FreshBooks

FreshBooks allows us to put client billing and business finances on auto-pilot. Our clients pay us via different methods: card, check, PayPal, and FreshBooks supports it all. In addition to client billing, business expenses are easily managed, many of them being auto tracked. FreshBooks makes it super easy to generate tax related reports as well.


  • Handles manual and auto-charged payments as well as dunning (expired cards, declined charges, etc.)
  • Expense tracking is a breeze, especially with recurring expenses.
  • Financial reports can be generated at the click of a button.
  • Customer support is best in the industry (or any industry in my opinion). Phone support is included and they pick up on the first ring every time.


  • New version lacks functionality from the old version that our company uses.
  • Mobile app lacks some desired functionality.
  • Customer portal could use some improvements.
  • Our company has probably saved/made thousands of dollars by knowing who has and hasn't paid, along with the ability to auto remind clients about unpaid invoices.
  • Thanks to FreshBooks' powerful time-tracking/billing functionality, we have been able to track and bill hundreds of thousands of dollars worth of work over the years.
  • Because FreshBooks supports multiple payment methods, we've never had to turn down a client's request to pay a certain way (ex: check)
Years ago we started using FreshBooks and then decided to look for a less expensive option. After trying multiple solutions, we went back to FreshBooks and haven't looked back since. That was over 10 years ago.

No service can compete with their functionality, pricing, and support. All of the other services lacked important features and/or didn't respond to pre-sale/support questions.
If you're tired of manually keeping up with which clients have paid and not paid, FreshBooks is for you.

FreshBooks is a no brainer for those who want to combine client billing, client management, expense tracking, and reporting into one service/app.

If you're tired of paid services that don't respond to your phone calls or emails, FreshBooks will be a breath of fresh air.

FreshBooks Feature Ratings

Accounts payable
Accounts receivable
Expense management
Time tracking
Regulations compliance
Order entry
Credit card processing
Standard reports
API for custom integration
Role-based user permissions


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