Zoho Cliq

Zoho Cliq Reviews

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Hayato Hori | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoho Cliq is the main tool for communication in our organization. We use it daily to chat with our employees from all over the world. It is used across the whole organization and allows us to see who is online at what time. It is the best tool for us to communicate internally.
  • Because it's a Zoho product it integrates with Zoho CRM seamlessly. We can chat within the CRM
  • Zoho Cliq is also very useful when setting up automations for reminders
  • Zoho Cliq allows us to see who's available and who's not so we know when we can communicate with our team
  • Zoho Cliq can be improved through creating more automations available like Slack
  • It would be nice if the price was cheaper
  • Other than that there are no other missing functionalities that I see
Zoho Cliq is well suited for those already using Zoho products - especially if you are using Zoho CRM. It is extremely useful for communicating with the team within the CRM so that we can be talking about the same property or the same deal while in the CRM. It's also great for group chats as well.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoho Cliq is deployed across several departments and it is an amazing collaboration software. It makes many communication processes easy such as video conferencing and chat. In addition, the ease of integration with other Zoho products makes it even better. The software also makes it easy to send files, documents and video conferencing all of which makes collaboration a breeze. It makes working together as a team easy.
  • The software is easy to use.
  • Zoho Cliq integrates well with other Zoho tools.
  • It is available in mobile and web versions.
  • There is both a paid and free trial.
  • The interface is amazing.
  • So far I have not encountered any problems worth mentioning. It has been working well.
If you or your business is looking for a collaboration software, I would recommend Zoho Cliq. The software works well and is easy to use. What's more, it offers great collaboration features such as video conferencing, file sharing and the chat features. It is one software that never disappoints.
February 12, 2020

Zoho Chat Review

Stacey Commings | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our customer service representatives use ZoHo Chat daily and are pleased with the convenience and ease of use.
  • Very easy to operate
  • Customer service oriented
  • No issues yet
We have an eCommerce business, and Zoho Chat is a lifesaver. Zoho Chats are automatically initiated and easy to identify users presence.
Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.
Vince McConville | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I use Zoho chat as part of the wider Zoho suite of products under the Zoho One banner, In particular, I use it within the Zoho CRM element to communicate with a number of Clients I have implemented Zoho with. I also use other Chat/Web Comms systems with clients such as Skype, Google Hangouts, Zoom. It's whatever suits the client but Zoho Chat is very useful to me as my own CRM is ZohoCRM so it is nice to have the integration.
I also use the Chat via my mobile using the Zoho Cliq app which is great as I'm not always at my desk so don't miss new messages from clients.
  • Integration with the Zoho CRM
  • Easy to use both on desktop & mobile
  • Choice of Chat, Audio Call or Video call. All of which work well
  • Not missing functionality as such but would be useful to record audio chats
  • Zoho not as widely adopted than other Chat clients like Hangouts/Skype
Zoho as a chat / comms tool is up there with the rest of the pack in terms of functionality & ease of use. It's lack of widespread adoption that holds it back. So definitely suited to businesses who already utilise other Zoho products. It is free to use anyway as part of the Cliq so there isn't really a big barrier to adoption. The only thing missing from the free versions are things like Secret Chats, Team & External Channels. Other than that it's pretty much unlimited
Score 10 out of 10
Vetted Review
Verified User
Review Source
The chat tool started as an experimental add-on for our support and sales team. But over time it has proven to be a fantastic addition to our customer contact toolset. It keeps track of visitor logs which lets our sales team be more effective when they are having a conversation with a potential client. The fact that we can track where a live visitor has come from and the path they are taking through our website is also incredibly useful data for our client engagement team. We can see what pages our clients most engage with and where they are most likely to contact us or take actions. It is also really easy to use so it required very little training for our contact team to be able to handle chats from incoming users.
  • Its interface is really simple to use so you don't need to spend a lot of time training your people to manage incoming contacts.
  • The visitor tracking is excellent. It will provide a lot of very useful data for your team to see what works on your site and what doesn't.
  • It integrates really well with other Zoho apps.
  • Their support is excellent. We got useful, informative responses from them when we had to contact them.
  • Initial set up can be a little daunting if you aren't a tech-savvy person. For large organizations, this might not matter since you would have a dedicated IT team that will handle it (as we did) but if you are a small business owner looking to set this up yourself, I imagine it would take some trial and error to get working.
If you have a website through which your clients engage (either sales or support) your offerings, then you absolutely need a live chat tool. Having used Zoho for a while now, I can absolutely recommend it. If you have not used a chat tool before but you have an online store then you should definitely explore this option. They offer a free trial so you can test it to see what response you get but for sales related websites, this will pay for itself.

Zoho Cliq Scorecard Summary

Feature Scorecard Summary

Project Management (5)
Task Management (2)
Scheduling (2)
Workflow Automation (2)
Mobile Access (2)
Search (2)
Communication (6)
Chat (2)
Notifications (2)
Discussions (2)
Surveys (2)
Internal knowledgebase (2)
Integrates with Outlook (2)
File Sharing & Management (6)
Video files (2)
Audio files (2)
Access control (2)
Advanced security features (2)
Integrates with Google Drive (1)
Device sync (2)

What is Zoho Cliq?

Zoho Cliq is a secure team communication and collaboration tool that helps streamline communication in an organization through organized conversations, file sharing, and audio and video calling.

  1. Collaborate as a group with colleagues using Channels.

  2. Search for conversations, files or even specific messages using the search bar.

  3. Connect with teammates through audio and video calls. Group calls can be also be done in Cliq.

  4. Create events, assign tasks and schedule meetings using the built-in tools.

  5. Automate workflows, build custom bots using Cliq Platform to manage data.

  6. Cliq offers data encryption at rest and in transit.

Zoho Cliq Features

Project Management Features

  • Supported: Task Management
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: Search
  • Supported: Integrates with other Project Management Tools

Communication Features

  • Supported: Chat
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Device sync
  • Supported: Web interface

Additional Features

  • Supported: Channels
  • Supported: Searchable conversations

Zoho Cliq Screenshots

Zoho Cliq UIRemote WorkVideo CallsIntegrations in Zoho CliqZoho Cliq view across devices

Zoho Cliq Integrations

Zoho Cliq Competitors

Zoho Cliq Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Unlimited$3/user/monthup to 500 users

Zoho Cliq Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, German, Greek, Spanish, French, Italian, Japanese, Dutch, Portuguese, Russian, Turkish, Vietnamese, and Chinese.

Frequently Asked Questions

What is Zoho Cliq?

Zoho Chat is a live chat tool, from Zoho Corporation.

Who uses Zoho Cliq?

The most common users of Zoho Cliq are from Small Businesses and the Computer Software industry.