You will love the experience. Just try Freshdesk
July 23, 2021

You will love the experience. Just try Freshdesk

Mick Lynam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Estate

Overall Satisfaction with Freshdesk

All-in-one customer service platform used to empower customer service teams so that they can deliver unified customer service experience and elevate customer service across all support channels. There is intuitive collaboration across the organization to solve customer issues faster and automates agent workflows.
  • Routine questions are reeolved with bots and AI
  • The agent's workflows are automated to save time when attending to customers
  • Customer engagement is personalized
  • Customer support is made easy
  • Ticket management is not optimized for the mobile app
  • Steep learning curve for new users
  • Time-saving automation
  • Streamlined daily workflows
  • Back-and-forths are avoided
Brings everything a company may need to elevate customer service and empower teams to solve the unique challenges and complex issues related to customer service. Helps bring in the right experts to collaborate even if they are not within the organization.

Do you think Freshdesk delivers good value for the price?

Yes

Are you happy with Freshdesk's feature set?

Yes

Did Freshdesk live up to sales and marketing promises?

Yes

Did implementation of Freshdesk go as expected?

Yes

Would you buy Freshdesk again?

Yes

The solution can be customized and extended using rich APIs for integration and hundreds of popular Marketplace Apps. I have found it to be highly-scalable and flexible
The Freshdesk team is ready to answer all questions related to features, trial, pricing or anything else. Just get in touch with them
It makes it possible to meet your customers wherever they are, engage and offer assistance with modern messaging.