Overall Satisfaction with Freshdesk
Customer service solution that is used to manage omnichannel customer engagement, ensure quick query resolution and monitor customer communication conviniently.
- Improves agent performance by offering different help desk metrics
- Keeps customer information and other confidential data secure
- Ticketing and auto-assigning emails and calls to agents
- Customizing reports is tedious
- It takes time to format emails
- Efficient customer self-service
- Creation of knowledge base articles
- Efficient service management
- Intercom
It lets users launch multi-channel support, automate help desk operations and as well provides self-service portals used to reinforce customer support efforts.
It streamlines ticket delivery and ensures maximum collaboration among internal teams.
It streamlines ticket delivery and ensures maximum collaboration among internal teams.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
100 to 500 per week