Freshdesk Review
April 03, 2023
Freshdesk Review
Score 2 out of 10
Vetted Review
Verified User
Software Version
Garden
Overall Satisfaction with Freshdesk
We use Freshdesk, freshcaller and freshchat to communicate with and track user interactions and sales through the desk ticketing system. Furthermore, we use freshchat campaigns to promote one of our product categories.
- Their customer support is really good - quick to respond and generally helpful.
- User interfaces are complex at times and performance is clunky.
- The license system can get really expensive for several users and a nightmare for smaller companies that do not always need multiple agents.
- Unsure on the numbers - but it has definitely improved the customer request tracking process much faster and easier.
It has.
We are currently looking to move to other services due to the prohibitive nature of Freshdesk's licenses & the overall cost associated with it. So far, we have looked at Zoho,which currently provides similar services for a lower price.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Freshdesk again?
No