Great multi-department ticketing helpdesk at an affordable price!
September 02, 2024
Great multi-department ticketing helpdesk at an affordable price!
Score 8 out of 10
Vetted Review
Verified User
Software Version
Garden
Overall Satisfaction with Freshdesk
We utilize Freshdesk for both our IT and Maintenance Helpdesks with online ticketing for employees as well as status dashboards set up that pull from the Freshdesk API. It's been in place for about 5 years now and has been working well, replacing a SpiceWorks system on the IT side and a paper ticketing system on the Maintenance side.
Pros
- Freshdesk makes it very simple to set up a ticketing system that agents can quickly learn and adapt to.
- The API works well for integration and building platforms off of it.
Cons
- The Freshdesk API only provides full data going back 30 days. After that some info is no longer available, which makes dashboarding a bit less useful, but still possible.
- The API lets us build off of a very simple and easy to use ticketing system and integrate it with our other platforms and systems.
Freshdesk is considerably more affordable and simpler to use. KACE took a degree to build out ticket formats how we wanted them, while Freshdesk is basically drag and drop to set up.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
Comments
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