Exactly what I needed to keep track of leadshttps://www.trustradius.com/crmFreshsalesUnspecified7.4451012019-07-02T19:32:33.710Z
July 02, 2019
Exactly what I needed to keep track of leads
Score 9 out of 101
Overall Satisfaction with Freshsales
I've been using the Freshsales suite for about a year now. What an amazing tool. They've somehow been able to combine everything I need in one place and still make it simple and easy to use. Not only that, the customization! It took me a bit to get it the way I wanted it, but now that it's there it's amazing. Not only can I keep track of all my leads, but I can also see if they visited pages on my site which increases their lead "hotness" so I can reach out to hotter leads. It lets me email leads right from the dashboard as well, and even schedule emails to go out if someone needs a follow up in a specific amount of time which is a lifesaver because I never remember to follow up. The sales engagement is SO helpful. Being able to track whether or not they opened the email and follow up if they haven't (or have) is also great. Support is great, there is always someone there to answer my Qs (and I have a lot of them). And all of their tools work together so I can keep track of emails, chats, etc. Really impressed with this tool.
- Able to follow up with leads faster and easier.
- Investment has paid off in just the deals I've been able to save/follow up with.
- Able to see trends
The main reason I went with Freshsales is because of their suite of tools that integrate perfectly. Before, I'd have a chat system, support desk, CRM all in different tools and it was hard to keep track of leads across different funnels. Freshsales solves this like no other tool could.