Freshsales Review
Jeffin Idiculla | TrustRadius Reviewer
August 06, 2019

Freshsales Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Freshsales

Freshsales is been used for monitoring the sales and followup activities in our organization. The main department that uses fresh sales is our sales team and marketing team. Freashsales has helped us to automate a lot of processes like lead distribution, auto task creation followup and backup. It has a very userfriendly design and has a great Customer Support Team.
  • It's very easy to use.
  • Very adaptable to our costume needs.
  • Great Customer Support.
  • Hyper linking in notes is not available.
  • Basic template in sale marketing should be available.
  • Lead Score Customization should be available fully from garden plan.
  • ROI has increased after introducing Freshsales in the way we interact with the clients.
The Best Customer Support that's why we went with Freshsales.
They have a lot of integration and their API are available publically so fresh sales is very easily adaptable to our tools.

Freshsales Feature Ratings

Customer data management / contact management
8
Workflow management
9
Territory management
9
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Interaction tracking
9
Channel / partner relationship management
8
Lead management
8
Email marketing
6
Task management
9
Reporting
9
Forecasting
6
Pipeline visualization
8
Customizable reports
8
Custom fields
9
Custom objects
8
API for custom integration
10
Role-based user permissions
8
Single sign-on capability
8
Mobile access
9