Complete tool for improving customer experience
June 23, 2021
Complete tool for improving customer experience
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with FullStory
FullStory is one of the best and fully advanced
platforms that empower businesses to improve their customer experience on different
sites and apps. A complete platform that connects digital interactions to the
metrics that usually help most businesses. I have been using this
platform in the organization for quite some time and it has been a good
solution for my problems regarding customer engagement and experience on
our different websites and apps.
platforms that empower businesses to improve their customer experience on different
sites and apps. A complete platform that connects digital interactions to the
metrics that usually help most businesses. I have been using this
platform in the organization for quite some time and it has been a good
solution for my problems regarding customer engagement and experience on
our different websites and apps.
Pros
- It gives us all the insights into how the customer reacts and what is the behavior of customers cannot be discovered without them.
- This helps us to detect the problem, track specific behavior of the customer on the site, behavior before and after the problem which determines the dead-end to improve and increase customer interaction more.
Cons
- The main drawback that I am facing for the time being related to sessions.
- It is hard to search for the right session, events inside a session and it would be tough if the session is more than hours.
- It is based on CX now which less of an approach on quantitative product analysis and data export which limited the use of products. Need to make changes in these functionalities.
- Event tracking.
- Heat maps.
- Efficient way of bug tracking.
- It gives all the solutions of monitoring what is the original problem that the customer is facing as we cannot give a 24/7 live approach to queries and technical issues.
- FullStory is the best solution to deal with this kind of problem easily by doing right on the spot.
- The great feature that FullStory has that it provides a heat map of different customers visiting the website.
FullStory is an amazing platform in the software market. It has efficient features and functionalities. The heat map gives all the analytics where most
of the customers are clicking and which tab needs to be on the front page
according to the clicks. This gives a real-time approach to solve the problem
on the spot and increase customer experience. I have been amazed by their
features and fast process because a lot of people usually visit our website at
a time and it gives the right results.
of the customers are clicking and which tab needs to be on the front page
according to the clicks. This gives a real-time approach to solve the problem
on the spot and increase customer experience. I have been amazed by their
features and fast process because a lot of people usually visit our website at
a time and it gives the right results.
Do you think Fullstory delivers good value for the price?
Yes
Are you happy with Fullstory's feature set?
Yes
Did Fullstory live up to sales and marketing promises?
Yes
Did implementation of Fullstory go as expected?
Yes
Would you buy Fullstory again?
Yes
Comments
Please log in to join the conversation