FullStory of our customer support!
September 30, 2021
FullStory of our customer support!

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with FullStory
Contactually's support staff as well as our engineering team utilize FullStory for the sole purpose of tracking issues that turn out to be bugs according to customer usage. It solves the problem of having to check with the customers during troubleshooting, giving us some sort of ringside view as to how our app has been used.
Pros
- Tracking user events during actual usage
- Being able to monitor activity in real time
- Identify web app errors due to console data
Cons
- The ability to keep all past sessions
- Be able to track other tabs during a browsing session
- More metrics data
- Number one on the list is improved bug analysis and identification
- Improved support response times due to the decrease in user interactions
- Higher CSAT ratings
FullStory seems a notch higher in terms of user-friendliness where non-technical users can easily navigate without major problems. It also has added flexibility with iOS and Android integration compared to LogRocket, which still struggles in those areas feature-wise. Despite being more expensive than LogRocket, the ease of use was the deciding factor here.
Do you think Fullstory delivers good value for the price?
Yes
Are you happy with Fullstory's feature set?
Yes
Did Fullstory live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fullstory go as expected?
Yes
Would you buy Fullstory again?
Yes
Comments
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