Item: Fuze
Rating: 8
Author: Verified User

Support Rating

Other colleagues of mine have found Fuze's support staff to be very responsive and helpful. My experience wasn't quite the same, as I had to wait over 24 hours to receive a reply from a customer service rep for something that I needed to have rectified within 4-8 hours. The explanation was that they received my support ticket during off hours.

Implementation Rating

Implementation was very smoothly. Our project manager was very organized and helpful to understand our success criteria and setting us up for a seamless rollout. At the time, we didn't have a way to manage calls or sift through past recordings. We also had a growing remote workforce. Our project manager understood these pains and we were able to get up and running within 3 days.

Use Cases and Deployment Scope

Fuze is primarily used by our sales team to streamline our pipeline generation. As a salesperson, staying organized with accounts and individual contacts is crucial. What's just as important is being able to quickly and easily call those folks whom we're targeting. Fuze's click-to-dial allows us to call someone in an instant and save time from having to manually dial.

Pros and Cons

Saved call recordings allows you to fine-tune your craft or review things you might have missed
Integrations allow you to click on any number and call someone, no matter the website or interface
Drop down call result features allow you to document how a specific call went so you can properly track

Inability to transfer ownership or search other numbers recordings. Sometimes I'll take calls in different rooms and I'm unable to pull those calls.
Issues with audio quality.
Quality of support - took me over 24 hours to get in touch with a rep for a specific question.

Other Software Used

HubSpot, Zendesk

Likelihood to Recommend

Well-suited: Large sales teams that have both international and remote teams. This will allow sales leaders to track its reps activity and document their progress. Also, for remote employees who travel or work in the field, Fuze's mobile app allows the person to access its account and not worry about accruing charges that they would have spent time otherwise expensing. In addition, on the international side, Fuze allows most countries to have its own local number.

Fuze = More quality calls

Modules Used

Overall Satisfaction with Fuze