Voice, Video, Messaging
InContact - Cosmocom....IC is top notch, ticket and help is amazing. Fuze has some work to do to be considered on that level.
Fuze does beat out Cosmocom for sure.
Phone app is amazing, great for organization with field providers. Great for communication within the call center.
Reporting and auditing fell short. Feel like there is so much opportunity that can be done on the reporting aspect that would bring fuze to the top and compete with other telephonic and messaging carriers.