Overall Satisfaction with Fuze
InContact - Cosmocom....IC is top notch, ticket and help is amazing. Fuze has some work to do to be considered on that level.
Fuze does beat out Cosmocom for sure.
Phone app is amazing, great for organization with field providers. Great for communication within the call center.
Reporting and auditing fell short. Feel like there is so much opportunity that can be done on the reporting aspect that would bring fuze to the top and compete with other telephonic and messaging carriers.
Fuze Feature Ratings
Another function they use this for is messaging. Fuze allows you to message on call providers that have fuzed installed on there cell hone and using the app.
able to resolve complex issues on the fly
- Messaging - functionality of using chat function with colleagues in call center and remotely. Creating groups so all can see and communicate efficiently.
- Phone - using fuze as your soft headset, able to call transfer and make live call with a many parties as you want
- Picture for your fuze account - using fuze you can setup your profile with a jpeg and status. this helps build rapport putting face to a name and knowing what status the colleague or teammate is in before you perform an action.
- Use fuze injunction with InContact - using as a softphone with IC layers on top can create some very new and useful tools to create the perfect customer experience.