Fuze: a fantastic collaboration software that needs to be an even bigger name
August 02, 2018

Fuze: a fantastic collaboration software that needs to be an even bigger name

Jason Rojas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Voice
  • Collaboration

Overall Satisfaction with Fuze

Responses need to be faster; sometime responses are very very slow.
Hong was the best.
We are a remote company and use Fuze mainly as our PBX but operations utilizes Fuze meetings to collaborate.

Pros

  • Softphone design and mobile app design is perfect.
  • Meeting software is quite powerful
  • Integrations are very useful

Cons

  • What is the point of an RCF number?
  • Consolidate the hub and admin portal very confusing where to go sometimes
  • Support could be faster
It is way better and I can use a headset with my Softphone, go figure. (Long story)
Very flexible, works great for remote staff. Softphone is fantastic.

Fuze Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
Not Rated
Directory of employee names
10
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Message alerts
Not Rated
10.0
Video conferencing
10
Audio conferencing
10
10.0
Mobile app for iOS
Not Rated
Mobile app for Android
10

Comments

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