Overall Satisfaction with Fuze
We use Fuze across our whole organization, each team receives inbound calls through the Fuze program. We have also used Fuze call flow to build a call flow for our renewals department that will walk the customer through several prompts before getting them to either customer support or renewals. It helps to solve the problem of being an easy and cheap problem solver our call flow.
Fuze has a great knowledge article that has helped me several times troubleshoot an issue. I am not in IT but I was able to go their community page and find the solution to our issue and we are able to ensure that the issue was fixed and get the individual up and running quickly.
We attempted to switch from Incontact over to Fuze for our call inbound tree but this seems to be more than the group could figure out. We are tied into SalesForce a lot and that seemed to be difficult and the callback feature was not present in Fuze.
Incontact is expensive but seems to be the only option we have out right now that meets our needs. I would like to switch but our talks with Fuze didn't go very far because we have so much built with Incontact that it was hard to duplicate between fuze and Incontact.
Fuze would be suited for any company that is smaller in size and is looking for a product that helps with inbound and outbound calls because it a very cost-effective software for this purpose. I think as our company gets bigger we needed some additional options that fuze didn't have and also needs to build in a callback feature.