Overall Satisfaction with Fuze
We use Fuze across our whole organization, each team receives inbound calls through the Fuze program. We have also used Fuze call flow to build a call flow for our renewals department that will walk the customer through several prompts before getting them to either customer support or renewals. It helps to solve the problem of being an easy and cheap problem solver our call flow.
- Low cost
- Easy to Use
- Seemless
- User-friendly
- Login
- Understanding where to click
- Save button
Incontact is expensive but seems to be the only option we have out right now that meets our needs. I would like to switch but our talks with Fuze didn't go very far because we have so much built with Incontact that it was hard to duplicate between fuze and Incontact.