To Fuze or Not to Fuze

Fuze support is great. My whole team has used them several times. Shortly after we went live, the questions we forgot to ask came up. Fuze support was able to get us in shape. We have had a few issues with being assigned a support person in another country. That has made timing and resolution of issues a little longer than it needs to be. They will assign the ticket to a support engineer in the US if you ask.

The implementation was a little off the cuff. We didn't have a full handle on what we were doing. Fuze's onboarding team was a little more prepared than we were. They only know what you tell them. When we didn't know a specific about our legacy phone system, oftentimes we just had to wing it. They use third parties to help you deploy the physical phones. At one location over a couple of days, we noticed that the third-party staff didn't know what was going on. We also had a personnel issue with one of them. We let Fuze know and they took care of the situation right away. I'm glad they managed it as well as they did.

Fuze has really helped us consolidate our multiple phone systems across our many sites. With one phone system, we were then able to port all of our different numbers from different carriers, over to Fuze. So our biggest win is in having one place to manage our environment. We have lots of workers mobile currently with the pandemic going on. Cloud-based phone systems are definitely a plus right now.