To Fuze or Not to Fuze
July 28, 2020

To Fuze or Not to Fuze

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Voice

Overall Satisfaction with Fuze

We went to Fuze a little over a year ago. We used to have three different phone systems across five sites. Our choice to go to Fuze was not easy. There were several different options we could have gone with. Fuze was our best choice to consolidate services. We were done having so much equipment everywhere. We really needed to save rack space and look to the cloud.
  • Good call quality
  • Mobile App
  • Finally being able to dial extensions to reach people across sites
  • Mobile app
  • Setting up is a little confusing
  • Outages
Fuze support is great. My whole team has used them several times. Shortly after we went live, the questions we forgot to ask came up. Fuze support was able to get us in shape. We have had a few issues with being assigned a support person in another country. That has made timing and resolution of issues a little longer than it needs to be. They will assign the ticket to a support engineer in the US if you ask.
The implementation was a little off the cuff. We didn't have a full handle on what we were doing. Fuze's onboarding team was a little more prepared than we were. They only know what you tell them. When we didn't know a specific about our legacy phone system, oftentimes we just had to wing it. They use third parties to help you deploy the physical phones. At one location over a couple of days, we noticed that the third-party staff didn't know what was going on. We also had a personnel issue with one of them. We let Fuze know and they took care of the situation right away. I'm glad they managed it as well as they did.
We looked at RingCentral as well. They are a big name out there right now. It was actually a tough choice between the two. We had demos of all the software and understood how things worked. In the end, Fuze just made more sense for us. It has solved our problems and fits our budget.
Fuze has really helped us consolidate our multiple phone systems across our many sites. With one phone system, we were then able to port all of our different numbers from different carriers, over to Fuze. So our biggest win is in having one place to manage our environment. We have lots of workers mobile currently with the pandemic going on. Cloud-based phone systems are definitely a plus right now.

Fuze Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
User templates
Not Rated
Call reports
6
Directory of employee names
6
Answering rules
10
Call recording
10
Call park
10
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Mobile app for iOS
7
Mobile app for Android
7