Item: Fuze
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

The whole company is using Fuze as our main VoiP solution. The Fuze system is used to host meetings between the branch locations, as well as setting up meetings for potential customers. It helps with telecommuting and giving users a way to collaborate with each other over the internet instead of having to travel.

Pros and Cons

Great platform for VoiP.
Hosting meetings is a breeze.
The Fuze Contact Center is great for monitoring call queues.

Backend support is hit and miss.
The Fuze admin portal doesn't let you change usernames.
Billing is usually an issue, where we are being billed for numbers not in use.

Support Rating

The support is lacking in some areas. It seems like submitting tickets in the support site disappears on their end sometimes.

Implementation Rating

Implementing Fuze at first was confusing, but once setup, it works pretty well! Getting users trained on using the system was easy as well.

Adoption

Adopting Fuze at first was a challenge, as most changes are. Over time, users started to get comfortable with the software and loved having headsets instead of having to pick up the phone.

Alternatives Considered

Skype

We selected Fuze due to pricing mainly. Fuze was a new competitor at the time and offered us a great deal on the software.

Other Software Used

Microsoft Office 2016, Sophos XG Firewall

Likelihood to Recommend

Fuze is great for companies that want to rid themselves of physical phone systems and have an all-in-one solution for voice, video, and collab! Setting up the Fuze system takes a bit of time, but adding new users is fairly simple once setup. Fuze isn't as responsive as we would like them to be sometimes, but once they get in contact with you, issues can be resolved fairly quickly.

Fuze as an all encompassing VoiP software

Modules Used

Overall Satisfaction with Fuze