Fuze as an all encompassing VoiP software
March 02, 2020
Fuze as an all encompassing VoiP software
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Video
- Messaging
- Collaboration
- Contact Center
Overall Satisfaction with Fuze
The whole company is using Fuze as our main VoiP solution. The Fuze system is used to host meetings between the branch locations, as well as setting up meetings for potential customers. It helps with telecommuting and giving users a way to collaborate with each other over the internet instead of having to travel.
- Great platform for VoiP.
- Hosting meetings is a breeze.
- The Fuze Contact Center is great for monitoring call queues.
- Backend support is hit and miss.
- The Fuze admin portal doesn't let you change usernames.
- Billing is usually an issue, where we are being billed for numbers not in use.
We selected Fuze due to pricing mainly. Fuze was a new competitor at the time and offered us a great deal on the software.