Team connected and stay informed with Fuze
August 30, 2021

Team connected and stay informed with Fuze

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Collaboration

Overall Satisfaction with Fuze

Organization level cloud communication / messaging / conference / meetings. Fuze has a superior quality audio and video platform which makes it much easier for a continuous undisturbed meeting session. Messages are also relayed to the team members in real-time like WhatsApp. Fuze is very user-friendly and has One Unified Platform for All Your Communications and Collaborations within the organization.
  • Team members are all well connected via Fuze calling, chatting, meeting, sharing content, and managing the meetings effectively.
  • Fuze is secured and reliable.
  • Fuze also works well with MS Teams and provides a flexible enterprise that also has Microsoft Teams.
  • Fuze support line takes a bit longer than what you expect from them to answer your calls.
  • Meeting invites integrate with Google calendar and does not show you who has accepted the invite.
  • Retrieving call logs is bit tedious.
Not at this stage.
Better organization level coverage.

Do you think Fuze delivers good value for the price?

Yes

Are you happy with Fuze's feature set?

Yes

Did Fuze live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fuze go as expected?

Yes

Would you buy Fuze again?

Yes

Fuze is extremely beneficial as it allows you to convey information clearly and efficiently. Fuze can also allow you to make specific groups that you are working with on a project together. All the required members can be sent info instantly without having to send multiple emails. Fuze has limitations on sending screenshots or images. Only one at a time.

Fuze Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
6
User templates
7
Call reports
6
Directory of employee names
7
Answering rules
8
Call recording
7
Call park
7
Message alerts
8
Video conferencing
8
Audio conferencing
8
Mobile app for iOS
8
Mobile app for Android
8