Item: Fuze
Rating: 8
Author: Jason Mahoney

Use Cases and Deployment Scope

Fuze is our corporate phone system for homes and users assigned to an office. It is used by our offices in all three major regions to support our sales, customers, and internal communications. We also use their Call Center application.

Pros and Cons

Excellent service.
Global capabilities.
Call center.

More regional support options.

Implementation Rating

We replace all global phone systems with Fuze. This included countries with challenging or strict Telecom laws and regulations. If a pure web/cloud-based offering is not possible, they can set up a local "gateway" device to connect Fuze to a local phone circuit.

Alternatives Considered

Five9, 8x8 Express and Vonage Business Communications

Fuze had a much better global model and call center.

Key Insights

Do you think Fuze delivers good value for the price?

Yes

Are you happy with Fuze's feature set?

Yes

Did Fuze live up to sales and marketing promises?

Yes

Did implementation of Fuze go as expected?

Yes

Would you buy Fuze again?

Yes

Other Software Used

Microsoft Teams

Likelihood to Recommend

Any company looking to migrate to a cloud telephony platform or call center.

One Cloud for all Geos

Modules Used

Overall Satisfaction with Fuze