Item: Fuze
Rating: 9
Author: Joel Amaya

Use Cases and Deployment Scope

Fuze is being used across the organization by certain departments only that need to keep on frequent communications and meetings. This has solved the issue of removing hard phones and bringing them home or wherever the users are, using their mobile app or softphone on their Laptops.

Pros and Cons

Easy to create a meeting and invite everyone outside of the organization since you don't need Google or Microsoft account to join them.
Simplify the fact that you can bring your line anywhere you are.
Easy to keep close with your officemates with the messaging feature.
You can modify your plans anytime in the most convenient way for you.

One of the improvements could be adding a feature to submit case support, directly from the Fuze application whenever technical assistance is needed.

Implementation Rating

We were using Skype for Bussiness (formerly Lync) but we had some integrations issues. When we migrated to Fuze the transition was smooth and has less and all previous bugs were gone. I could say migrating to Fuze was a win to win :)

Alternatives Considered

8x8 Contact Center and Avaya OneCloud CCaaS

Fuze has more features available and the UI is more friendly.

Key Insights

Do you think Fuze delivers good value for the price?

Yes

Are you happy with Fuze's feature set?

Yes

Did Fuze live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fuze go as expected?

I wasn't involved with the implementation phase

Would you buy Fuze again?

Yes

Other Software Used

8x8 Contact Center, Avaya OneCloud CCaaS, Zoom, Webex Meetings, Google Hangouts Meet, Skype for Business (formerly Lync), now part of Microsoft Teams, GoToMeeting, Microsoft Teams

Likelihood to Recommend

Fuze is perfect for departments or groups because there is a limitation regarding licenses type and not all can enjoy the same features. For example, if employees within the same organization have a different type of license like (Voice and Messages) only, they are limited to start a video and this will depend on company budgets of course. My point is that other vendors provide all-in-one service for the same price.

Fuze, the best alternative to bring home your office and keep close to everyone.

Modules Used

Overall Satisfaction with Fuze