Overall Satisfaction with Gainsight
All 16 of my CSM's use it on a daily basis to monitor the overall customer health score for or 23,000 customers. It helps us scale across our three tiers of customers.... High Touch, Low Touch, Tech Touch.
- Thought leaders in the field of Customer Success
- Excellent product, with frequent releases, flexibility, and stability.
- Very customer focused Executive Staff
- Our overall time to value was longer than anticipated, largely due to the various data sources we had to get to import into Gainsight.
- Further flexibility in surveying our customers, for additional attributes beyond NPS
- Would be cool to have a canned Net Revenue Retention report that could be added into an Executive dashboard
- Better holistic view of customer
- Early warning triggers of churn are more evident
- Sponsor tracking