Gainsight CS is our single source of truth
June 30, 2025

Gainsight CS is our single source of truth

Kimberly Stone | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

We use Gainsight CS to manage all of our customer information. We leverage risk scoring, email-to-timeline, and product data utilization.

Pros

  • Risk Scoring
  • AI Summaries
  • Email-to-Timeline

Cons

  • More email options for CSMs
  • Better People customer data management
  • It has allowed for our CSMs to collaborate fully
  • Cross-team functions can look up information without needing to ask CSMs for help
It is mostly pretty intuitive.
Gainsight CS is superior for our customer management. Asana and Outreach don't have the capabilities or integrations that Gainsight CS does.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

Gainsight CS is our single source of truth for all of our customer information. If it's not in Gainsight, it didn't happen!

We also use Gainsight JO and it is helpful that it integrates into our Gainsight CS. We would love to see options for CSMs to do group sends.

Gainsight CS Feature Ratings

8.0
Product usage
8
Help desk / support tickets
8
8.8
NPS surveys
9
Customer profiles
10
Automated workflow
8
Internal collaboration
9
Customer health scoring
9
Customer segmentation
8
8.0
Customer health trends
8
Engagement analytics
8
Dashboards
8
8.0
Role-based user permissions
8
8.0
API
8
Integration with Salesforce.com
8

Comments

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