Excellent for Customer Content
June 26, 2025
Excellent for Customer Content
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Gainsight CS
Overall Satisfaction with Gainsight CS
I work on the content side, but I do all our case studies and customer testimonials. Gainsight CS is invaluable for learning about our users and how they use our product to help tell a better story.
Pros
- Customer research - Identifying specific customers to be featured in customer stories.
- Understanding customers - Once a customer has agreed to do a case study, I do a deep dive into their use of our products.
- Customer health - I typically check in on customers featured in case studies to see if they have expanded on our platform.
Cons
- It can lag at times.
- Sometimes it can be hard to find what I'm looking for, but I think that's mostly on our GS admin.
- That's all I can think of!
- It's helped us develop better case studies, helping Sales and Customer Success.
- I know our CS team uses it religiously.
We've explored using the customer communities module. We will re-evaluate at a later date.
Do you think Gainsight CS delivers good value for the price?
Yes
Are you happy with Gainsight CS's feature set?
Yes
Did Gainsight CS live up to sales and marketing promises?
Yes
Did implementation of Gainsight CS go as expected?
I wasn't involved with the implementation phase
Would you buy Gainsight CS again?
Yes
Comments
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