Best product on the market hands down!!
July 19, 2019
Best product on the market hands down!!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureCloud
Genesys Cloud is being used by our organization in a contact center capacity and addresses our needs to monitor call queues, agent performance and evaluation, advanced reporting in a timely manner, build awesome and easy IVR architecture, as well as create a disposition for calls and so much more. All in all, more clarity and transparency as to what is happening is being made more clear than ever.
- Customer support.
- Report issues/bugs and resolutions asap.
- Just a beautiful GUI.
- More flexibility in reporting.
- Oh we have been able to make much clearer decisions based on real numbers being reported.
- Positive ROI all day every day.
It may not be as robust as Salesforce for instance, but it is the best price for what you get hands down. I've even spoken on their behalf to other companies before. Their integration/onboarding people were the best and there were no surprises between the sales deck to the implementation (which is often not the case).