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Genesys PureConnect and Summary
July 30, 2018

Genesys PureConnect and Summary

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys Engage (formerly PureEngage)

PureConnect is used specifically within our organization to look at listener & customer care analytics and KPIs, in addition to driving to a more self-service solution. It was implemented to help drive costs down for call centers and increase our digital deflection volume and digital engagement for current and new consumers.
  • Dreate a more personalized self service environment for the customer to solve problems online rather than use external sources
  • Deliver analytical data to help derive insights, conclusions, and foundations of creative campaigns or strategy
  • Increase response time and lowers costs
  • A more user friendly interface
  • More ways to derive and pull data for analytics
  • A larger support community / forum
Genesys PureConnect would be helpful for people looking for a new content management system, those in digital or online analytics, those in community management and content creation, online engagement, statistical analysis, and any other customer support forum that uses information from customer data to gain further insights in solutions, strategy.

Using Genesys Engage (formerly PureEngage)