Great system for enterprise level contact centers

We used Genesys as a contact center solution. It works extremely well. We were using it to complete WFM as well as customizing the our call center flows. We used it in only one department, although I believe it could be using in other applications. In the end our use was much smaller than was needed for such a powerful solution, so we switched to a less feature rich solution. If you have advanced or large call center applications Genesys is a big win.