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Superb all-in-one support portal
July 28, 2019

Superb all-in-one support portal

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gist

We use it to manage all contacts and mailing lists. We use it for all marketing campaigns. We use it for all support conversations / email. We also make use of the integrated knowledge base. It gives us an all-in-one customer engagement and support portal that works well for us and our users.
  • All-in-one solution.
  • Modern interface.
  • Responsive Support team.
  • Learning curve.
  • Mobile app could have more features.
  • Some more integrations would be welcome in knowledge base (video hosts, etc).
  • Positive ROI.
  • Increase in leads/contacts.
  • Organized/structured support.
Was using LiveAgent but it is way more dated in look and feel and does not offer the same contact management / email possibilities. LA did have Twitter integration which was a bonus however Gist have just released this too in the last couple of days so there are no longer any gaps from having moved over.
To maintain a single list of contacts and have these segmented so that they can be properly targeted to achieve particular goals. To create a stunning knowledge base that is accessible via a custom domain and that can also be easily referred/linked to in any support thanks to inbuilt support for this in the conversations portal.