Gist is a well-priced option for a startup looking to automate its CRM function
July 30, 2019

Gist is a well-priced option for a startup looking to automate its CRM function

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gist

Gist serves the CRM needs of my organization. In particular, the following features get used most often:
  • A combined view of chat on website and FB with a mobile app.
  • The cold emailing abilities.
  • The live view feature in the chat, wherein I can get a real-time feed of when and what the users are typing.

Pros

  • The live view feature in the chat, wherein I get a real time feed of when and what the users are typing.
  • The cold emailing abilities.
  • A combined view of chat on website and FB with a mobile app.

Cons

  • Internal UI which has scope for improvement for first-time users.
  • The product is still evolving and there is scope for adding more features.
  • The number of cold emailing automated triggers are limited for some users and a higher number is often needed for follow-up.
  • Immediate response to website and FB visitors has increased conversion rate.
  • Automated contact info capture have helped decrease manual work.
  • Automated followup triggers on email have helped improve sales efficiency.
I have not used these other more well known but pricier products so would not be able to give an informed opinion.
If a new organization is looking for an all-in-one integrated CRM at a reasonable price point but is comfortable with a learning curve and ok with some misfires, Gist is in line with their needs. If your organization wants immediate adoption, a mature product, and cannot afford even one mistake, and is willing to pay a higher price to achieve this, Gist may be more suited 1 year down the line, and not now.

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