All-In-One Marketing Tool I'm Happy With
August 08, 2019

All-In-One Marketing Tool I'm Happy With

Christopher Page, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gist

I'm using this as my email marketing platform, live chat, and scheduling platform. I'm very pleased to have all these products integrated together, along with the ability to add a knowledge base in the future. It's already been helpful to see which prospects have reached out via chat, so I can tag them and send email campaigns to them.

Pros

  • Integrating multiple marketing products (speaks for itself).
  • Live chat is a GREAT alternative to other products.
  • Their new UIX is awesome. Very intuitive and easy to navigate.

Cons

  • No improvements at this time.
  • We haven't measured ROI, but have had more people reach out via chat on the website, so it's expanding our net to catch new customers.
  • Intercom
Intercom is primarily a chat platform, not an all-in-one marketing suite. I was able to secure a better price with Gist, as well as enjoy multiple marketing products. Intercom simply couldn't compete. While the first Gist iOS app wasn't very easy to use, the recent updates have made it very competitive with Intercom.
Great for small to medium service-based businesses or SaaS companies. I wouldn't recommend for e-commerce companies since there are other platforms better suited for commerce needs. This is a great tool for companies that are looking for multiple marketing products they can integrate together (ex. chat, knowledge base, email marketing platform, and scheduling).

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