Overall Satisfaction with Gist
I'm using this as my email marketing platform, live chat, and scheduling platform. I'm very pleased to have all these products integrated together, along with the ability to add a knowledge base in the future. It's already been helpful to see which prospects have reached out via chat, so I can tag them and send email campaigns to them.
- We haven't measured ROI, but have had more people reach out via chat on the website, so it's expanding our net to catch new customers.
Intercom is primarily a chat platform, not an all-in-one marketing suite. I was able to secure a better price with Gist, as well as enjoy multiple marketing products. Intercom simply couldn't compete. While the first Gist iOS app wasn't very easy to use, the recent updates have made it very competitive with Intercom.
Great for small to medium service-based businesses or SaaS companies. I wouldn't recommend for e-commerce companies since there are other platforms better suited for commerce needs. This is a great tool for companies that are looking for multiple marketing products they can integrate together (ex. chat, knowledge base, email marketing platform, and scheduling).