Overall Satisfaction with Gist
Easy to install chat widget with many options on colors and icons. Pretty much a great app overall. You never know with newer apps if they are going to be around or if there is a lot of continued development. But the Gist team is always helpful and they keep developing and developing. That says a lot for where they are headed. I see great things and we will continue to use them. Overall, we are really happy with Gist. It suites our needs and has more features then we need. If you're reading this and you are looking for a support widget or a knowledge base with some added email automation with marketing capabilities, Gist is a great option. We use it every day in our SaaS App.
- Support Chat Widget and help desk
- Knowledge Base with SEO capabilities
- Support app for on the go
- Early on they had some issues with email deliverability but that seems to have been fixed
- As a new app, it had much development to catch up in the space. However, they have done a lot of catching up at this point.
- Just having a support widget increases trust with your customers.
Intercom is most likely the top in class in this space. We moved from Intercom to Gist. However, Gist has done a great job building something to be just as comparable.
Ecom, SaaS and any online business where you want to host live chat.