Great service at an adequate price
January 27, 2020

Great service at an adequate price

Mary Cooper | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Gist

Gist is being used by our customer support
team. We use it for live chat, email marketing automation, and our knowledgebase. It is easily integrated with our website. Thanks to Gist,
we can help our customers during office hours, plan drip
campaigns, send emails to selected groups of customers, maintain our knowledge base, and easily update it when needed.
  • Software is constantly updating and improving.
  • They have responsive support that is always ready to answer any questions.
  • They have some bugs in their WYSIWYG in knowledge base.
  • Our email templates broke after one of their system updates.
  • Helping to turn prospects to customers.
  • Saving costs.
  • Intercom
Gist offers the same features at a much lower price. We haven't noticed the difference in features.
It's a solution for SaaS, marketing agencies, business services, home services, bloggers, and publishers. We have been using Gist for several months for live chat, email marketing automation, and our knowledge base. We switched from a more expensive solution. Gist fully meets our needs and offers an adequate price as well.