A Great Platform for Small Business Email Marketing and Customer Service!
January 28, 2020
A Great Platform for Small Business Email Marketing and Customer Service!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gist
I'm using Gist across my entire organization to assist with customer service and getting in contact with customers. Before using Gist, I had no live chat option for my website and I also had a disjointed approach to email that wasn't integrated with past interactions that a customer had on my website. Now with Gist, I'm able to unite email, chat, and customer service queries and see the breakdown by person.
- Unified system - no need to integrate multiple tools.
- Easy to set up chat functionality and customize display rules.
- More customization in emails. You can code a custom email template, but it would be nice to have a WYSIWIG editor to create something in the platform.
- CRM capabilities. It already has lite-CRM capabilities, but it would be nice to have some more CRM options since you can already see email/chat history, customer service tickets, etc.
- Gist has saved me considerable time by automating much of my customer service.
Gist has a lot of similarities to HubSpot (and it feels a lot like a lite version of HubSpot). It has many of the same features and functionality of HubSpot (forms, chat, emails, and knowledge base, for example). I like that it's much more affordable than HubSpot and still does the same job. I selected Gist for the features and price.