So glad I've found Gist!
May 11, 2020

So glad I've found Gist!

Abby Weng | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Gist

I have been with Gist since the days when it was called Convertfox. I use it on all my sites to communicate with potential as well as existing clients. Prior to this, I had used Intercom, Drift, and etc. I am so happy I have finally found a solution which is both high-quality and cost-efficient!! I am now able to stay in touch with everyone easily. I also use the service to send out a weekly newsletter to my community & engage in other promotional email campaigns.
  • Awesome customer service.
  • Comprehensive set of tools.
  • Marketing powerhouse.
  • I don't have any complaints right now.
  • I can easily answer potential clients' questions.
  • I am able to promptly address support issues.
Gist is great for sites that require constant communication with visitors or users. It's probably not as essential for sites that do not focus so much on customer service.

Gist Support

The support team at Gist follows up on issues even I've forgotten about. They are always so friendly & kind.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Yes!