Gist is perfect for SaaS companies wanting complete customer contact.
May 07, 2020

Gist is perfect for SaaS companies wanting complete customer contact.

Michael O'Brien | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Gist

We use Gist as our unified customer contact system. Customers can use integrated Gist chat in our app for immediate contact both before and after purchase. We use the strong email automation to drive our onboarding of customers and for ongoing customer engagement.
  • Complete customer contact with: chat + email automation + help desk
  • Easy to use and powerful email automation
  • Beautiful UI that is fast and powerful
  • A few niggling bugs, but support were great to help solve.
  • Gist is fast and we spend less time serving more customers
  • The integrated email automation means we can more fully engage all our customers
  • As an integrated product, we're purchasing and managing fewer tools.
Gist a more integrated and unified product for Sass companies. Some competitors don't have strong chat + email automation + help desk. Other competitors have the features, but they are not well integrated. Gist has integrated complete customer contact with a very finished product. Lastly, the Gist App is simply better designed than the competitors. It is fast and simple -- a joy to use.
For SaaS companies that need a complete and integrated customer contact solution, Gist is perfect. Rather than trying to blend together multiple chat + email + help desk, Gist provides all three modules in a well-integrated app.