👋 HEY 👋 great product, room for improvement !!!!!!
March 24, 2022

👋 HEY 👋 great product, room for improvement !!!!!!

David Grisales | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We use Gong for recording our calls, I guess it's very useful when you have a call in English because you can have easily a recap the call and know the next steps. I also use Gong to have a backup of what was said on a call, and have it as a proof if someone says something that is not correct. Unfortunately I work with 5 markets the transcriptions is only really useful when you speak in English, for any other language not so great.
  • Be automatic on the calls and record them
  • Transcript calls in English
  • Give next steps
  • Languages
  • Automation "recap email" sent the user after a call so the user has it on their email without the need to go to GONG.
  • Make it easy to share content
Again if it is in English I think it works well, would love to have an automation email to save time after each call.
Some times, on a "Hey remember this" based

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

No

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

In general I like the service, just it is not international enough and in today’s environment, we need to have more languages possibilities that work well.