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Our Gong Experience
September 27, 2022

Our Gong Experience

Yan Lazarev | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong helps us to find our best sales calls, and train new AEs and SDs using it while outlining the most impactful parts of each of these calls.It is definitely a great tool that has supported our growth in the last couple of years.
  • Call recording
  • Call trascrition
  • Showing reps activities on the call
  • outlining "the good parts" of sales calls
  • Actionable insights to outline what could have done differently to improve win ratio
  • CS relevant features (we could use Gong for renewals as well)
  • Faster AE ramp up
  • Better win ratio
Easy and quick setup, the tool does exactly what it should do.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Inside sales is the best fit for Gong, with SDs/BDs being a close second. For CS, support, or other client-facing teams, there is still some missing functionality.