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Keep calm and Gong on!
September 28, 2022

Keep calm and Gong on!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We utilize Gong for our sales org to record, review calls and analyze the data it brings together. It helps our sellers and sales managers with coaching, deal progression and provides proactive visibility into potential areas of risk in an opportunity.
  • Proactive deal warnings/identifying risk in an opportunity
  • Easily tracks what was said on a call with accurate transcription
  • Easy to develop ways to track key initiatives aligned to calls/opportunities
  • Does a great job at visually representing data in the platform
  • Seamlessly integrates with a wide range of tools including Salesforce CRM
  • Better development of automated tracking of activities in Salesforce, today it creates an automated task and would love to see it create an automated event in SFDC
  • Stronger support or templates for how to get data out of the platform into a BI tool - currently provides an API but not much guidance is provided for how to extract data. This makes it difficult to take advantage of for smaller organizations who do not have a developed BI/IT team.
  • Easier ways to make adjustments to the transcript - when the AI is not fully accurate in the transcript it would be great if admins could go in and edit parts of a transcript for better accuracy.
  • Helped us identify best practices for top and bottom performers which has allowed us to improve onboarding and enablement programs to be much more specific to "what good looks like".
Easy to use and very intuitive, especially with the support of their academy!
The platform provides great insights on risk, with deal warnings, adding relevant trackers to deal boards, and more we are able to be proactive in identifying risk before its too late!
We have been able to use Gong to help identify our ideal customer profile and this has helped our sellers to focus more on high-value prospects which leads to more closed business.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Very happy with their account management team, the organization creates a true partnership with your business. They also provide an amazing academy for development which is very well organized and easy to follow, this makes enablement very easy for all teams!