Valuable Software
July 22, 2024

Valuable Software

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong has helped us increase our selling skills through their insight tools. Great in-depth analysis of sales meetings. Gong has also helped increase the follow up time through their AI and auto email generator.

Pros

  • Call Transcripts
  • Call AI and email follow up
  • Sales Skill Insights

Cons

  • Price
  • Save Time
  • Helps improve skills
Very easy to use with valuable insights
AI insights have helped saved our team time by automating the call summary and follow up emails.
Gong has helped us understand market trends by setting alerts for when specific trends are discussed in calls.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Great for housing call recordings, reviewing transcripts, AI to help automate the follow up process, and insights into calls for skill enhancement.

Gong Feature Ratings

Conversation Intelligence Software Features
9.4
Speech-to-Text Transcription
10
Keyword Detection
7
Sentiment Analysis
7
Speaker Diarization
10
Call Recording Playback
10
Call Summarization
10
Conversion Metrics
10
Keyword Search & Retrieval
10
Call Tagging
10
Integration with CRM Systems
10

Comments

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