Item: Gong
Rating: 10
Author: Mayur Taylor

Overall Satisfaction with Gong

Use Cases and Deployment Scope

Professional upskilling
Coaching
Post meeting Admin

Pros and Cons

Pros

When I started, I used Gong to upskill myself by watching other top AEs deals back from start to finish and getting up to speed.
Post meeting administration. It allows me not to need to take notes anymore.
Coaching - receive coaching and run strategy sessions with the team.

Cons

Continue to improve the AI
Have more MEDDPICC automation

Return on Investment

Faster time to get back up to speed on onboarding
Save time each week on administration
Better coaching

Usability

It's very easy to use and is essential to any AE's role.

Relevant and Accurate Insights

The AI has gotten better over time. Now it's very good at being helpful when asking questions on the deal and summarising notes for Salesforce admin.

Alternatives Considered

Clari

I've only used Gong. Nothing else really compares.

We use Clari alongside Gong. Clari is better for Forecasting, but we used Gong for the conversation analytics.

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

It's well suited for any SaaS based selling company that is selling software.

It can be less well suited to areas when the sale is much more transactional and less complex.

That said I don't see a specific scenario where something like this isn't going to be beneficial for the team.

Gong Feature Ratings

Comments

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Great bit of kit