Item: Gong
Rating: 10
Author: Verified User

Overall Satisfaction with Gong

Use Cases and Deployment Scope

At Allwhere, we use Gong to track our sales calls and ensure we’re on top of everything. It helps us keep up with follow-ups, get feedback, and see how our demos go. The call analytics give us quick insights to adjust when needed and stay connected with customers. It’s a super useful tool for keeping things running smoothly.

Pros and Cons

Pros

Sales call analytics.
AI feature to summarize and get specific info from calls.
Giving feedback is extremely easy.

Cons

Deal stage is sometimes inaccurate.

Return on Investment

Saved us so much time on admin tasks.
Greater alignment with team.

Usability

I’m just starting with the sales team, so I’m mainly working on demo decks and handling some admin tasks. Gong has been super helpful in keeping track of everyone’s conversations because I can rewatch calls whenever needed. It’s also been a great learning tool to see how the team runs their sales calls and pick up tips on handling different situations.

Relevant and Accurate Insights

Yes, Gong has provided us with accurate and actionable insights. It’s been beneficial to keep track of the following steps for follow-ups and get honest feedback from calls. The insights help us stay organized and ensure we’re always on top of what needs to happen next. It’s made a noticeable difference in managing our conversations and moving deals forward.

Market Trends

Gong has helped us spot new opportunities by showing trends in customer conversations. It pointed out that a specific country kept coming up in calls, which helped us see the potential. We used that data to convince leadership and opened that location last month. It’s been super helpful in making decisions based on real insights.

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Likelihood to Recommend

Gong is perfect for the early sales stages when you need to stay personalized but have a lot of accounts to manage. It keeps all your follow-ups and conversations organized, so nothing falls through the cracks. With so much going on, Gong helps you stay on top of things and adjust to each client quickly. It’s handy when juggling many accounts, and I don’t want to miss anything important.

Gong Feature Ratings

Comments

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My experience using Gong in Sales.