Great addition!
Updated October 10, 2024

Great addition!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We use Gong for the call capabilities and the amazing call analysis it gives. It saves us a lot of time as we do not have to go back and listen to calls in full and can skip to specific areas or review the highlights, key points or the Outline of the call. Very helpful.

Pros

  • Key Points
  • Call Brief
  • Outline
  • Transcript

Cons

  • Upload lag time
  • Being able to locate past calls easier
  • Time saving
  • Ease for sharing call information
  • All in one place call information
Because overall it is a great platform that is solid and super helpful!
I do not use Gong to help close deals. I use it for product feedback and account reviews. So, this really does not apply to me or what I use Gong for when recording my meetings.
It is very helpful because it highlights things and actions the client requests so it is easier to go back to teams so we can get them implemented. We use these calls to share internally and with our clients to review what was said, for support in the future, etc.
None of the platforms have what gong has for recording calls, giving an overview of the call, or a to-do list based off the call. It has so many great features that we use for our daily operations to help with client requests, needs and training. I really think gong is a great platform and a wonderful tool.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Honestly, we love using Gong for the key points and highlights that it provides for all calls we have with clients. It saves us a lot of time. Probably my favorite feature. I also really like the share feature and how you can edit how long a client will have access to the videos.

Gong Feature Ratings

Conversation Intelligence Software Features
7.6
Speech-to-Text Transcription
6
Keyword Detection
8
Sentiment Analysis
8
Speaker Diarization
8
Call Recording Playback
8
Call Summarization
8
Conversion Metrics
Not Rated
Keyword Search & Retrieval
7

Using Gong

8 - We have our Sales team, Customer Success team and Research team use Gong for all calls. We use Gong for various reasons and utilize its capabilities as much as we can to save time and be more efficient for our daily work flows, updates and needs.
8 - I hope I am understanding this correctly. But all who have access on our team to gong use it on an on-going basis. We use it for all of our calls, internally and externally. As I said, it is a great tool to use internally and externally for needs and wants by clients or our team. It gives us great information to go back to and or share with teams that need to better understand what was requested.
  • Recording our Calls
  • Using the Overview to understand what happened during the call
  • Being able to have teams and clients review the call after it happened
  • The playback feature and being able to go to specific parts and speed up or slow down the conversation as needed
  • The follow-up email feature is amazing!
  • The outline feature of the tool for each call
  • The AI feature for each call
  • The highlights feature for each call
  • Have our Product team use it for calls
  • Have our QA team use it for calls
  • Use even more of the features that are available
I really like the app and all the features it has. It helps our organization a lot and is a very useful app to have. I feel if we didn't renew, we would be missing out on a useful tool that we need.

Evaluating Gong and Competitors

  • Other
I was not the one that found gong and made the decision to purchase. However, after being a key person to use it, I will be an advocate for keeping it as a tool we use.
I did not have anything to do with the selection process. But, again I will be an advocate for continuing to use it and keep it as one of our tools.

Gong Implementation

I was not part of implementation, but did not hear anything bad about it, so I am assuming it was easy to implement and get started.
  • Implemented in-house
I was not part of implementing gong.
  • I was not part of this
  • Unsure
  • Was not part of it

Gong Training

  • No Training
Yes, it was extremely easy to learn. I am still finding new features that I didn't know about everyday which is very exciting!

Configuring Gong

I think it is just right.
No, unfortunately I do not have anything to add here.
No - we have not done any customization to the interface
No, I do not have any additional information to provide for configuration or customization.

Gong Support

I have not had to use the support feature with gong yet. So, I can not accurately give a detailed response.
ProsCons
None
None
I am honestly not sure what support package we have as I was not apart of the purchasing part of gong.
I have not used gong support yet. I have had a great experience and have not had the need to reach out to their support team.

Using Gong

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Using gong in general
  • Using all the features within each specific call
  • Use of all tabs (Your calls, Team, company, Upcoming calls, etc.)
  • I do not have any
  • None to report
  • All works well

Gong Reliability

It is a great app and software to use cross functionally. If teams are not on the call, it is easy to send them the call, share the call brief, Highlights, Outline, Transcript, etc. It makes life a lot easier to have teams understand what is needed/requested. I also really like the option to be able to have videos available to be viewed for a certain amount of days and we have the power to set that.
It is always available for calls I need. I noticed that if calls are scheduled last minute, the call might not be recorded, but overall it is usually always available for use.
Yes, everything loads very quickly. I did notice that sometimes the Analyzing takes a little longer then expected though. Because of the delay, I can't always share information or the call as quickly as I hope to.

Integrating Gong

I am assuming it was easy as I have not heard otherwise.
  • Zoom
  • GMail
  • None others
I am unsure of this.
  • Not that I am aware of
  • Unsure
  • Unsure
I am unsure
  • API (e.g. SOAP or REST)
I believe we only used API, but again I am not totally sure of the integration process.
I have none to give as I was not part of this process.

Relationship with Gong.io

I am assuming it was easy as we ended up purchasing gong and I have not heard otherwise. I was not part of the sales/purchasing process.
I was not part of this process, but I am assuming it went well as I have not heard otherwise.
I was not part of this process so am unsure. However, I am assuming it went well as I have not heard otherwise.
I was not part of this process so I cannot speak to this.
I was not part of this process. However, again I am sure it went well as I have not heard otherwise.
I was not part of this process so cannot add anything at this time.

Upgrading Gong

  • I am not part of this process
  • Unsure
  • Unsure
  • Unsure
  • Unsure
  • Unsure

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