Great Tool for Collaboration and Tracking Progress.
October 29, 2024
Great Tool for Collaboration and Tracking Progress.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
I use Gong daily to record, share my calls, and access summaries of my customer conversations.
Pros
- AI tool to find specific topics in calls.
- Able to share calls in a secure way.
- Fast summary of the call with all the transcript.
Cons
- Improvements in language detection for calls are needed. If you have an accent, the system tends to provide information in that accent's language rather than the language of the actual conversation.
- Reduce times for handovers with AEs, AMs and CS Teams.
- Increased efficiency by providing tips on how to improve calls.
- Rapid access to the main points of conversations or specific things customers have highlighted on calls.
Yes, you can ask questions such as what this customer's people objectives are, and it will provide all the information where any objective has been shared.
I haven't use it for this.
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Comments
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