Item: Gong
Rating: 10
Author: Jackson Hill

Overall Satisfaction with Gong

Use Cases and Deployment Scope

I use Gong every day as a Customer Success Manager for call recording, next steps, customer sentiment, and mostly, see what was covered on the last call.

Pros and Cons

Pros

Summaries
Next Steps
Call recording

Cons

Less clicks to get to calls
Easier way of seeing an account overview

Usability

Less clicks to get to call recordings and a better account overview page of calls would make this rating go from an eight to a ten

Relevant and Accurate Insights

The AI helps a lot with knowing next steps and call summaries. There are still some issues where it puts out of context action items in the summary.

i.e. we were chatting about what our weekend plans are for fun and it included that in the next steps summary

Market Trends

Gong's keyword helps a lot being able to build reports off of those.

Alternatives Considered

Avoma

Gong's overall functionality and reliability is the the #1 reason.

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Other Software Used

GUIDEcx

Likelihood to Recommend

Gong is the leader for a reason. They are incredible with the call recording, AI summary, and next steps.

Gong is the leader for a reason!