Amazing tool.
November 30, 2024

Amazing tool.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

I use Gong daily, Shadowing calls from my peers and evaluating each call with scorecards. I also record my meetings and review them or send them to my customers to keep track of the discussions or initiatives that we are taking. I'm also tracking the pipeline and activities weekly.

Pros

  • Record calls.
  • Evaluate through scorecards.
  • Keep healthy pipeline.

Cons

  • N/A
  • Greater alignment.
I'm happy with the tool and know it can also be more helpful in the future.
Great tool for coaching and giving feedback to all the team members.
You are helping a lot in understanding different markets in different regions.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

I like to record meetings; due to the GDPR, I cannot record outbound calls, so it's difficult to get customers' agreement.

Gong Feature Ratings

Speech-to-Text Transcription
10
Keyword Detection
8
Sentiment Analysis
4
Speaker Diarization
9
Call Recording Playback
10
Call Summarization
10
Conversion Metrics
5
Keyword Search & Retrieval
5
Call Tagging
7
Integration with CRM Systems
10

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